Meet the Team

Craig joined the Innisbrook team in September of 2021. With over 20 years of experience in the hospitality industry, Craig brings a wealth of knowledge to the resort. He graduated from James Madison University in 1999 with a BS in Recreation & Leisure Studies. After graduating, he worked for 2 internationally renowned tradeshow production companies, Discover the Palm Beaches, the Boca Raton Resort & Club, and most recently, PGA National Resort & Spa. Craig’s attributes his success to anticipating his client’s needs and providing a seamless experience for his clients. Craig enjoys spending time with his 4 children and discovering Florida’s hidden gems.

Michelle Au brings a plethora of knowledge and experience to the team as she has worked in trade show services, AV sales, corporate meetings, and many more facets of the event and hospitality industry. She graduated from Rosen College of Hospitality Management with a BS in Event Management and jumped into planning events right after graduation. Michelle has recently accepted her new role within the team, as a Group Sales Manager and she is excited to help interested conference groups! In between planning, Michelle likes to train for running races and hanging out with her three dogs.

With over 14 years of multi-brand experience in the hospitality industry, Brigid has a proven track record in developing and executing successful sales and marketing plans, increasing market share, and driving revenue growth. Her portfolio experience includes Hilton, Marriott, and Boutique Hotels. Brigid enjoys spending time with her family, trying new restaurants in the area and working on projects around the house.

Billy serves as a Senior Golf Sales Manager at Innisbrook Resort specializing in Golf Tournaments and Day Golf Groups. With 10 years of experience in the golf industry, Billy brings plenty of knowledge and passion to the Innisbrook team. Before joining Innisbrook, he spent time working at some notable facilities including Medinah Country Club in IL. Most recently, Billy served as the assistant golf professional of Innisbrook’s Copperhead Course; He took on his new role in 2017. Billy enjoys playing golf with friends and clients, kayaking, and rooting for his Detroit sports teams.

With a focus on customer service, Mr. Thompson joined the Salamander family in February 2007. Tim has been in the golf industry for over 30 years and in Hospitality for nearly 17 years. Tim's focus is on ensuring the success of each and every group's program. Tim has the proven ability to create unique member, junior and guest experiences using innovative and dynamic programs. Tim enjoys spending time with his kids swimming, traveling, and attending local sporting events.

Eric is the newest member of our team but an amazing asset. As an experienced National Sales Manager with a demonstrated history of working in the hospitality industry, Eric is here to handle the Midwest, Southeast, and European markets. With over 20 years of experience in the hospitality industry, this native of Rockport, MA is ready to create a memorable experience for your group golf outing, charity/celebrity tournament, or incentive trip. Prior to joining the Innisbrook team, Eric was a National Golf Sales Manager for Reunion Resort and Hammock Beach Golf Resort. He was also part of the opening team for the Omni Orlando Resort at ChampionsGate, serving as their Golf and Corporate Sales Manager.

Carly has an extensive background in the hospitality industry, having worked with companies such as PGA of America, University of Missouri Athletics, and The Walt Disney Company. She has joined our team as a Golf Sales Manager. Originally from the Chicagoland area, Carly graduated from the University of Missouri with a BS in Hospitality Management, with an emphasis in sports venue management, and a minor in Business. She is very excited to continue her sales career in the golf market. In her free time, Carly enjoys cheering on her Missouri Tigers, cuddling with her dog Nola and cat Ellie, and rooting for her hometown Chicago teams.

Sarah is very new to the Innisbrook team and Florida but is no stranger to the hospitality industry.  Her experience spans three states, a handful of properties, and over 20 years in the industry. Sarah is committed to providing outstanding customer service and has a proven track record of managing terrific events of all sizes.  Sarah enjoys being with her family, doing projects in her house, and being outside on her time off.

Jessica has a passion for travel, tourism and events that has taken her around the globe gaining 20 plus years’ experience in the Hospitality Industry.  Originally from the North Shore of Boston she attended College in Burlington, Vermont and Queensland, Australia, graduating with a dual bachelor’s degree in Hotel/Restaurant, and Tourism/Event Management. After living 15 years in The US Virgin Islands holding various Hospitality positions, Jessica has recently moved to Florida and joined the Innisbrook Resort team as a Catering Sales Manager. Jessica looks forward to creating memorable experiences and assisting clients every step of the way to plan their special events.

With over 8 years of experience in the Hospitality Industry from Restaurant Management to Conference Services, Annie joined us as our Catering and Conference Services Coordinator in March of 2022, moving her way up to Conference Services Manager. Annie received her Bachelor’s Degree in Hospitality Management from The University of South Florida and her Certification in Wedding and Event Planning through Pasco/Hernando State College. Annie expresses great joy in planning special events, taking someone’s vision, and bringing it to life. In addition to planning events, Annie enjoys spending quality time with her three children, hiking, and going to Zumba.

Joining the team in September, Scott brings over 25 years of experience in Catering and Conference Services across various hotels, resorts, and marinas of all sizes. A native of Stuart, Florida, Scott has been on the West Coast of Florida since his college years at St. Leo University. The bulk of his career includes 16 years with Hyatt, 4 years with Hilton, and, most recently, 5 years at Streamsong Golf Resort. Scott enjoys golf, fishing with friends and family, and cheering for the Pittsburgh Steelers.